Yesenia Mendoza is Solved IT’s AI Support & Cloud Automation Specialist — the person on the team responsible for building the automated systems, AI-assisted workflows, and cloud integrations that make Solved IT’s clients more efficient and Solved IT’s own operations faster and more reliable. With 1 year of experience in cloud platforms, workflow automation, and AI tool implementation, Yesenia sits at the intersection of where technology is going and what businesses can realistically implement today.
Yesenia designs and deploys automation solutions that reduce manual work, eliminate repetitive tasks, and connect the cloud platforms clients already use into workflows that actually run themselves. From Microsoft 365 Copilot implementation and Power Automate build-outs to cloud onboarding workflows and AI-assisted support tools, her work directly reduces the time Solved IT clients spend on low-value tasks — and directly increases what their teams can accomplish without adding headcount. She also supports Solved IT’s internal operations with the same automation-first approach, which means clients benefit from a faster, more efficient service delivery team.
The businesses Solved IT serves are at different stages of their relationship with AI and automation — some are actively asking what’s possible, others don’t yet know what they’re missing. Yesenia works with both. Her approach is practical: start with the highest-friction task in a client’s workflow, automate it correctly, demonstrate the result, and build from there.
“AI doesn’t replace your team. It handles the work your team shouldn’t have to do so they can focus on the work only they can.”