We Built the Partner We Wished Existed.
Most IT companies hand you a help desk ticket and call it support. We built Solved IT to do something different — to be the partner that actually understands your business, shows up when it matters, and handles everything from your network to your front door.
The Beginning
Philip Buchanan Sr. founded Solved IT on a simple observation: small and mid-sized businesses were being underserved by an industry that treated them like an afterthought — reactive support, generic solutions, and vendors who disappeared when things got complicated.
With 26 years in the industry and a career built in this community, Phil set out to build something different — a technology partner with the same depth and accountability enterprise companies take for granted, without the enterprise price tag or the runaround.
He started with managed IT and built from there — adding structured cabling, video surveillance, access control, and smart sensing technology because clients needed a single partner who could handle all of it. Not a referral to someone else. Not a patchwork of vendors. One team, one call, one partner who knew their entire environment.
“We built Solved IT to be the partner we always wished existed for businesses like the ones we grew up around. That standard hasn’t changed.”
— Philip Buchanan Sr., CEO & Founder
Our Mission
To be the technology partner that businesses in our community can actually count on — not just when something breaks, but every day. We believe technology should support the way you work, protect what you’ve built, and grow with you as your business evolves. That means showing up, following through, and telling you the truth even when it’s not what you want to hear.
We Are Local
We’re not a national call center. We’re a local team that knows the businesses in this community — the healthcare practices, law firms, financial advisors, and growing companies that keep this economy moving. When you call us, you reach someone who has been to your office, knows your setup, and is invested in your success. That’s the difference between a vendor and a partner.
Running a business is complicated enough without technology adding to the chaos. We built Solved IT to take that weight off your plate — handling everything from your daily IT support and cybersecurity to your camera systems, access control, and infrastructure projects — so your team can focus on the work that actually grows the business.
We don’t just fix problems. We build the kind of technology environment where problems happen less.
Four commitments that shape every client relationship we have.
OWN IT
We do what we say and act with integrity whether the client's watching, the boss is watching, or nobody's watching. That's what earns trust; and trust is how we operate.
SAY IT
We communicate clearly, early, and often. No one should ever be left guessing.
IMPROVE IT
We work smarter, not just harder. If there's a more efficient way, we find it, because wasted time is wasted money for everyone.
SOLVE IT
We don't patch problems. We diagnose, fix the root cause, and leave every job better than we found it.
A TEAM BUILT ON
REAL-WORLD EXPERIENCE
Our technicians, engineers, and project managers bring hands-on experience across managed IT, structured cabling, physical security, and smart systems — not certifications on a wall, but real installations, real migrations, and real problems solved for real businesses.
Our team holds BICSI certifications, RCDD credentials, and vendor-specific training across the platforms we install and manage — from Microsoft 365 and Verkada to Triton Sensors and Brivo. When we send someone to your site, they know what they’re doing.
BETTER WHEN WE'RE IN IT TOGETHER
The best client relationships we have aren’t transactional — they’re partnerships. We know the business owner’s name, we know the office manager’s frustrations, we know which server is the one everyone’s watching, and we know when something’s changed before it becomes a problem.
That kind of relationship takes time to build. But it starts with a single conversation — an honest assessment of where you are, what’s working, and what needs to change. No sales pitch. No pressure. Just a clear picture of your technology environment and a plan for what comes next.
We’d like to be that partner for you.