The People Behind
Your Technology.
CISSP-certified cybersecurity professionals. A BICSI RCDD-credentialed infrastructure designer. A Lead CMMC Certified Assessor. Microsoft Gold Partner engineers. And technicians who have been doing this long enough to have seen everything once.
Technology is only as reliable as the people managing it. Every technician, engineer, project manager, and consultant at Solved IT is hired against a specific skill set — not just general IT competency — and trained on the exact platforms we deploy for clients. When we put someone on your account, they know your environment, they know the tools in it, and they’re accountable to the outcomes we’ve committed to deliver.
We don’t build headcount. We build a team with depth in the specific disciplines your business depends on — managed IT, cybersecurity and compliance, structured cabling and infrastructure, and physical security systems.
Meet the leadership team
Philip Buchanan Sr.
CEO & Founder
Philip Buchanan Sr. is the founder and CEO of Solved IT, a New York-based managed IT and physical security company serving small and mid-sized businesses across tri-state area. With 26 years in the technology industry, Phil built Solved IT on a straightforward conviction: that businesses in this community deserved a technology partner with the same depth and accountability that enterprise companies take for granted — without the enterprise price tag or the enterprise runaround.
Diosvany Pallet
CISO
Diosvany Pallet serves as Chief Information Security Officer and Co-President of Solved IT, bringing 8 years of experience in cybersecurity, compliance, and technology leadership to the businesses Solved IT serves. As CISO, Diosvany is responsible for the security architecture, compliance programs, and risk management frameworks that underpin everything Solved IT delivers — from managed IT engagements to physical security installations.
Gina Rivera
Operations Director
Gina Rivera is the Operations Director at Solved IT, responsible for the day-to-day systems, processes, and team coordination that make the company’s service delivery consistent and reliable. With 15+ years of experience in business operations, Gina ensures that every client engagement — from a help desk ticket to a multi-site infrastructure project — moves through the right hands, on time, and to the standard Solved IT commits to.
Kevin Meise
Sales Director
Kevin Maise is the Sales Director at Solved IT, responsible for building relationships with new clients and making sure the right businesses find the right solutions for their technology environment. With 12 years of experience in healthcare sales and business development, Kevin brings a consultative approach to every conversation — focused on understanding the actual problem before recommending anything.
Edwin Mejia
Servicedesk Manager
Jeremin Gil
Client Success Manager
Yesenia Mendoza
AI Support & Cloud Automation Specialist
Our Team Is Here to Support Yours.
When something breaks, you want one number to call — and someone who picks up, knows your setup, and starts solving the problem immediately. That’s what our team is built to deliver. Every client has a named point of contact, and every technician who touches your environment is briefed on your account before they arrive.
Across managed IT, cybersecurity, cabling and infrastructure, physical security, and technology strategy, our team brings the depth to handle every layer of your environment — not just the help desk tickets. When a project requires specialized expertise, it stays in-house. We don’t hand your work off to subcontractors.