Gina Rivera is the Operations Director at Solved IT, responsible for the day-to-day systems, processes, and team coordination that make the company’s service delivery consistent and reliable. With 15+ years of experience in business operations, Gina ensures that every client engagement — from a help desk ticket to a multi-site infrastructure project — moves through the right hands, on time, and to the standard Solved IT commits to.
Gina oversees scheduling, resource allocation, vendor coordination, and the internal workflows that keep Solved IT’s team accountable to its SLAs. She is the person clients work with when a project needs to be scoped, a timeline needs to be managed, or an escalation needs to move. Her role exists because great technology work requires great operational discipline behind it — and because the experience of working with Solved IT should be as reliable as the technology Solved IT delivers.
Gina is the operational backbone of the team — the person who makes sure the right technician is at the right site at the right time, that project documentation is current, and that nothing falls through the cracks between departments. [Add one sentence of personal detail if appropriate — local ties, community involvement, or a specific reason she joined/stays at Solved IT.
“The technology only works if everything around it works. My job is to make sure the people, the processes, and the timeline are all lined up before the first technician walks in the door.”