A growing fitness and wellness center group operating three locations across the New York Metro Area — serving over 2,400 active members with full-service gym facilities, group fitness studios, and locker room amenities, managed by 38 staff across front desk, personal training, and administrative functions.
Member credentials managed
Cameras deployed
Triton Sensors in locker rooms
| Locations unified under one platform |
The Challenge
Managing three fitness center locations with three different technology setups had become operationally unsustainable. Each location had been set up independently over the years — different camera systems, different access fob readers, different network configurations, and no centralized visibility across any of it. The owner could not pull a single report showing who had accessed any location, which cameras were online, or what the network status was across the portfolio without calling each location manager individually.
The access control problem was the most urgent. The centers were using an older fob-based entry system with no remote management capability. When a member’s account was suspended for non-payment or a staff member was terminated, deactivating their access required a physical visit to each location’s access panel. Fobs that were lost or stolen could not be remotely revoked. During one incident, a terminated employee retained facility access for eleven days because the deactivation process required a technician visit that kept getting rescheduled.
The camera situation was equally fragmented. Two locations still had analog cameras recording to local DVRs — one of which had a failed hard drive that hadn’t been replaced in several months, meaning footage from that location simply didn’t exist. The third location had a newer IP system but it was configured on a flat network shared with member Wi-Fi, guest devices, and the POS systems — a security and compliance exposure that the payment processor had flagged during a PCI review.
And the locker rooms presented a problem that no camera system could solve: there had been multiple vaping incidents reported by members, but the spaces where it was happening were exactly where cameras could not legally or ethically be installed.
What Solved IT Did
Solved IT began with a full assessment across all three locations — reviewing every access control point, mapping camera coverage gaps, assessing network architecture, and evaluating the specific spaces where intelligent sensing could address what cameras could not. The result was a unified technology plan that standardized every system across all three locations under platforms that could be managed centrally from a single interface.
Access Control — Brivo Cloud-Managed Member & Staff Credentials We replaced the legacy fob system with Brivo cloud-managed access control across all 24 entry points at all three locations — including front door member entry, group fitness studio access, staff-only areas, and equipment rooms. Every member and staff credential is managed centrally through the Brivo platform. When a membership lapses or a staff member is terminated, access is revoked instantly across all locations simultaneously from any device — no technician visit, no physical panel access, no eleven-day gap.
Members use their existing smartphone or a new Brivo credential rather than a fob. The owner and location managers have a real-time dashboard showing door status, access events, and credential activity across all three locations simultaneously. Membership freeze, suspension, and cancellation workflows now trigger automatic Brivo credential updates — eliminating the manual deactivation process entirely.
Video Surveillance — Verkada Enterprise IP Cameras We replaced both analog DVR systems and standardized all three locations on Verkada enterprise IP cameras — 42 cameras total across all locations, covering all member-facing areas, entries and exits, parking lots, front desks, and common spaces. Every camera feeds into a single Verkada cloud account accessible by the owner and location managers from any device. Footage is retained on Verkada’s encrypted cloud storage with no on-premise DVR hardware to fail, replace, or maintain. The owner can pull footage from any camera at any location from their phone — something that was never possible with three separate disconnected systems.
Triton Sensors — Locker Room Vaping & Air Quality Detection Six Triton Sensors were installed across the locker room facilities at all three locations — the exact spaces where vaping had been reported and where cameras are not permitted. Triton detects vaping, THC, smoke, and air quality anomalies in real time, sending immediate alerts to the designated location manager when a detection event occurs. No cameras. No audio recording. No personally identifiable information collected. The SOC 2 Type II certification meant the owner could communicate the technology to members and staff with full confidence in both its privacy compliance and its operational credibility.
The deterrence effect was immediate. Within the first two weeks of deployment, detection events were logged at two locations. Both resulted in member account reviews. Incident frequency declined sharply once the member base became aware that the locker rooms were monitored — without any camera being placed in a private space.
Network Redesign & PCI Segmentation The flat network flagged during the PCI review was replaced with a properly segmented architecture across all three locations. Member Wi-Fi, staff systems, POS infrastructure, and the physical security platform (cameras, access readers, and Triton sensors) now operate on separate VLANs with appropriate firewall rules between segments. The payment processor’s compliance flag was resolved. The security cameras and access control system are isolated from the member-facing network — eliminating the cross-contamination risk that had existed since the original installation.
Managed IT — Corporate & Administrative Environment Solved IT assumed managed IT responsibility for the administrative environment across all three locations — covering the front desk workstations, back-office systems, staff email through Microsoft 365, and the physical security platforms. The owner has one point of contact for every technology issue across the entire operation, and one monthly report showing the status of every system. When a camera goes offline, a door reader fails, or a workstation needs attention, one call reaches the team responsible for all of it.
The Results
- Instant credential revocation across all three locations — terminated staff and suspended members are deactivated simultaneously at all 24 access points from a single action; the eleven-day gap incident cannot recur
- Complete camera coverage standardized across all three locations — 42 Verkada cameras replacing two failed analog systems and one non-compliant IP installation; single cloud dashboard for owner visibility across entire portfolio
- PCI compliance flag resolved — network redesign segmented member Wi-Fi, staff systems, POS infrastructure, and physical security onto separate VLANs; payment processor compliance requirement satisfied
- 2,400+ member credentials centrally managed — enrollment, suspension, freeze, and cancellation workflows integrated with membership management; no manual access panel visits required
- Locker room vaping incidents detected and deterred — Triton Sensors logged active detection events within first two weeks; incident frequency declined significantly following member communication about sensor deployment; zero cameras in private spaces
- Three locations unified under one technology partner — cameras, access control, sensors, network, and managed IT all managed through a single Solved IT engagement with one invoice and one point of contact
