A 22-attorney litigation and corporate law firm in Midtown Manhattan — two offices spanning New York and New Jersey, supporting remote and hybrid work with case management software, document review platforms, and client communication tools under New York State bar requirements.
Attorneys supported
Offices unified
Uptime achieved
Full deployment timeline
The Challenge
The firm’s aging server infrastructure was causing recurring outages — interrupting depositions, dropping client calls, and forcing attorneys to work around failures during discovery. The previous IT vendor had a 6-hour average response time and no proactive monitoring. Remote access was unreliable: attorneys working from court regularly could not connect to the document management system. Enterprise clients had begun requiring written security attestations in RFPs, and the firm had no documented security posture to provide.
What Solved IT Did
Solved IT replaced the aging server environment with cloud-managed infrastructure, deployed Meraki networking at both offices with automatic failover, and configured secure SSL VPN access with device certificate enforcement. Email and document management were migrated to Microsoft 365 with advanced threat protection. We implemented 24/7 monitoring with a documented escalation path, and produced the complete security documentation package — policies, procedures, and a security summary letter — for enterprise RFP submissions.
The Results
- Zero unplanned downtime incidents in the 12 months following deployment — including through two major litigation deadlines
- Remote access working reliably from court, client offices, and home — attorney productivity no longer dependent on the physical office
- SOC security documentation package completed — used successfully in three enterprise client RFP submissions within the first quarter
- IT support response time reduced from 6 hours to under 45 minutes with 24/7 monitoring and proactive alerting
- Microsoft 365 migration completed with zero email downtime and full continuity of case management integrations
- IT costs reduced 28% versus the previous vendor with better SLAs and proactive management included
