A 3-location primary care group in Northern New Jersey — 12 providers and 42 support staff across three outpatient clinics managing electronic patient records, billing systems, and HIPAA-regulated communications under CMS and OCR oversight.
Staff protected
Locations secured
HIPAA findings resolved
Assessment to full compliance
The Challenge
The practice was operating on three separate networks with no unified IT management. Servers at two locations were running end-of-life software, EHR backups had not been tested in 18 months, and staff had never received formal security awareness training. When the practice administrator received notice of an upcoming HIPAA audit, they had no documentation of access controls, no encryption policy, and no incident response plan. A previous IT vendor had been handling tickets reactively with no proactive monitoring or compliance support.
What Solved IT Did
Solved IT deployed a unified managed IT infrastructure across all three locations — standardizing networking hardware, segmenting clinical and administrative systems onto separate VLANs, and replacing end-of-life servers. We implemented encrypted backup and disaster recovery with monthly tested restores, deployed endpoint protection across all workstations, established formal access control policies with documented user provisioning procedures, and produced the complete HIPAA Security Rule documentation package. Staff at all three locations received phishing simulation training and security awareness onboarding.
The Results
- HIPAA audit completed with zero findings — the OCR auditor noted the documentation package as one of the most complete reviewed
- All three locations unified on a single managed platform — one dashboard for monitoring, patching, and support across all sites
- EHR backup verified and automated — tested monthly with documented restore confirmations; full DR plan in place
- Zero unplanned downtime incidents in the 12 months following deployment
- Staff phishing click rate dropped from 34% to under 3% after security awareness training rollout
- IT costs reduced 22% versus prior reactive support model
