What Managed IT from Solved IT
Actually Looks Like.
Most businesses don’t need a full-time IT hire — they need a full-time IT team. With SolvedIT, you get around-the-clock monitoring, a dedicated helpdesk, proactive maintenance, and strategic IT planning, all for one predictable monthly cost. No surprise invoices, no gaps in coverage, and no waiting until something breaks to get attention.
24/7 Monitoring & Support
We watch your systems 24 hours a day, 7 days a week. Issues get flagged and resolved before they become outages — often before you even know there was a problem.
Predictable, Flat-Rate Pricing
One fixed monthly cost covers everything — monitoring, support, patching, and strategy. No surprise invoices, no per-ticket billing, no budget anxiety. Just consistent IT you can plan around.
Your Team Stays Productive
When technology works, people work. Our helpdesk resolves issues fast so your employees spend their time serving clients — not waiting on hold or rebooting their computers.
A Full IT Team Behind You
You get an entire team of certified engineers and technicians — not a single point of failure. CISSP, Microsoft-certified, and BICSI-credentialed experts who know your environment inside and out.
Your Technology Handled. Your Focus Restored.
When IT is working the way it should, it disappears into the background. No calls about a downed server, no scrambling during a ransomware scare, no waiting three days for someone to call back.
That’s what Solved IT delivers. We handle the day-to-day management of your entire technology environment — endpoints, network, email, backups, and security — so your leadership team can focus on growing the business instead of managing the technology.
And for organizations that already have an internal IT resource, our co-managed model gives your team the tools, backup, and senior-level expertise they need to operate at full strength — without the cost of additional full-time headcount.
Here's Exactly What We Take Off Your Plate.
Six areas. One team. All of it covered under a single flat monthly rate — no exceptions, no add-ons, no surprises.
Onboarding & Technical Setup
We document your full environment, standardize your configurations, and get every user and device running cleanly from day one. No hand-off gaps, no surprises.
24/7 Helpdesk & End-User Support
Your team gets fast, knowledgeable support whenever they need it — by phone, email, or chat. Under 1-hour response time, guaranteed. No offshore call centers, no ticket queues that disappear.
Proactive Monitoring & Maintenance
We monitor every endpoint, server, and network device around the clock — catching issues, applying patches, and keeping your environment healthy before problems surface.
IT Strategy & Quarterly Reviews
We don't just keep the lights on — we help you plan ahead. Quarterly business reviews align your technology roadmap with your business goals, compliance requirements, and budget.
Network Management & Security
Firewall management, VPN administration, network performance monitoring, and security policy enforcement — we keep your infrastructure locked down and running at peak performance.
On-Site Field Technician Support
When something needs hands on it, we send a technician. Hardware installation, office moves, equipment troubleshooting — we show up to your NYC, NJ, or CT location when remote support isn't enough.
Thinking About AI? Do It Without Putting Your Data at Risk.
Our founder wrote the playbook. Beyond the Prompt is a plain-English guide to adopting AI in your business — without the hype, and without the security gaps.
- What AI really does for a business like yours — minus the jargon
- The hidden risks — how everyday AI tools can leak your data and client info
- A practical plan to adopt AI safely, with the right guardrails in place
Managed IT Services Across the Tri-State Area
SolvedIT serves businesses throughout New York City, New Jersey, and Connecticut — with local teams, on-site response, and the same flat-rate commitment at every location.
New York City
Managed IT services, cybersecurity, and infrastructure support for NYC businesses in Manhattan, Brooklyn, Queens, and the Bronx.
New Jersey
On-site and remote IT support for New Jersey businesses across Bergen, Essex, Hudson, Middlesex, and Morris counties.
Connecticut
Managed IT and compliance-focused technology services for Connecticut businesses in Fairfield, Hartford, and New Haven counties.