Managed IT That Just Works
Solved IT runs your entire IT environment — 24/7 monitoring, unlimited helpdesk, security, backups and strategy — for one flat monthly plan starting at $149, $249 or $349 per user. A local NYC, NJ & CT team with an under-1-hour response time.
★★★★★ Rated 5.0 on Google · Under 1-hour response · Flat-rate pricing
Trusted by businesses across New York City
24/7
Monitoring & support
< 1 hr
Response time for critical issues
From $149
Per user, per month
5.0 ★
Rated on Google
What’s Included
Here’s Exactly What We Take Off Your Plate.
Six areas. One team. All of it covered under a single flat monthly rate — no add-ons, no surprises.
Onboarding & Technical Setup
We document your full environment, standardize your configurations, and get every user and device running cleanly from day one. No hand-off gaps, no surprises.
24/7 Helpdesk & End-User Support
Your team gets fast, knowledgeable support whenever they need it — by phone, email, or chat. Under 1-hour response time, guaranteed. No offshore call centers, no ticket queues that disappear.
Proactive Monitoring & Maintenance
We monitor every endpoint, server, and network device around the clock — catching issues, applying patches, and keeping your environment healthy before problems surface.
IT Strategy & Quarterly Reviews
We don't just keep the lights on — we help you plan ahead. Quarterly business reviews align your technology roadmap with your business goals, compliance requirements, and budget.
Network Management & Security
Firewall management, VPN administration, network performance monitoring, and security policy enforcement — we keep your infrastructure locked down and running at peak performance.
On-Site Field Technician Support
When something needs hands on it, we send a technician. Hardware installation, office moves, equipment troubleshooting — we show up to your NYC, NJ, or CT location when remote support isn't enough.
Full Visibility
You’ll Always Know What’s Happening.
Every request is tracked against a response-time target in our helpdesk, every device is monitored around the clock, and every month you get an executive report on patching, security and support. Below are sample views of our helpdesk dashboard and monthly report.
Sample helpdesk dashboard: every ticket logged, prioritized and tracked against a response-time target.
A Monthly Executive Report You Can Actually Read
One clear summary each month, written for business owners — not engineers.
- An IT health score and key numbers at a glance
- Tickets, response times and SLA results
- Security, patching and backup status
- Clear action items and upcoming renewals
Compare Your Options
Managed IT vs. the Alternatives
Pricing
Simple, Flat-Rate Pricing
From $149
per user, per month. Three flat-rate plans: Core starting at $149 for helpdesk and 24/7 monitoring, Shield starting at $249 with managed security and included on-site support, and Command starting at $349 with compliance and IT strategy. No per-ticket billing, no surprise invoices.
- Unlimited helpdesk by phone, email and chat
- 24/7 monitoring and patch management
- Cybersecurity protection
- Backup and disaster recovery
- Quarterly IT strategy reviews
- Local team across NYC, NJ & CT
Estimate Your Monthly Cost
Meet Your Team
Real People Who’ll Know Your Environment
No offshore call center. When you call, you reach a local team that knows your systems — backed by CISSP-certified security professionals, a BICSI RCDD infrastructure designer, a Lead CMMC Certified Assessor and Microsoft-certified engineers.
Edwin Mejia
Servicedesk Manager
Jorge Carrillo Silva
Cloud & Security Manager
Diosvany Pallet
CISO
Jeremin Gil
Client Success Manager
Why Solved IT
Your Technology Handled. Your Focus Restored.
We handle the day-to-day management of your entire technology environment — endpoints, network, email, backups, security and cloud migration & management — so your leadership team can focus on the business. Already have internal IT? Our co-managed model gives your team the tools, backup and senior-level expertise they need, without adding headcount.
24/7 Monitoring & Support
We watch your systems 24 hours a day, 7 days a week. Issues get flagged and resolved before they become outages — often before you even know there was a problem.
Predictable, Flat-Rate Pricing
One fixed monthly cost covers everything — monitoring, support, patching, and strategy. No surprise invoices, no per-ticket billing, no budget anxiety. Just consistent IT you can plan around.
Your Team Stays Productive
When technology works, people work. Our helpdesk resolves issues fast so your employees spend their time serving clients — not waiting on hold or rebooting their computers.
A Full IT Team Behind You
You get an entire team of certified engineers and technicians — not a single point of failure. CISSP, Microsoft-certified, and BICSI-credentialed experts who know your environment inside and out.
How It Works
Getting Started Takes Three Steps.
1
Free IT assessment
We review your network, devices, security and support needs, then give you an exact flat-rate quote.
2
Onboarding & setup
We document your environment, standardize configurations and get every user and device running cleanly from day one.
3
Ongoing management
24/7 monitoring, helpdesk support and quarterly reviews keep everything secure, current and aligned with your goals.
Client Reviews
What Our Managed IT Clients Actually Say.
★★★★★
“Not just someone you call when something goes wrong, but a team you can rely on every day. Their commitment is simple: show up, follow through, and give honest advice.”
Michael L. — Verified Google Review
★★★★★
“Responsive, professional, and they make dealing with technology so much easier. They’re quick to help and always reliable — exactly what a business wants from IT support.”
Jesus S. — Verified Google Review
★★★★★
“They were fast, professional, and solved the problem right away. I hate calling an IT company that knows less than you — that was never the case with Solved IT.”
Isabel J. — Verified Yelp Review
Managed IT Services Across the Tri-State Area
Local teams, on-site response and the same flat-rate commitment at every location.
Frequently Asked Questions — Managed IT in NYC
Managed IT services from Solved IT Inc. include 24/7 network monitoring, unlimited helpdesk support, proactive patch management, cybersecurity protection, backup and disaster recovery, and vCIO strategic advisory — all for a flat monthly rate per user.
Solved IT’s managed IT plans are a flat per-user monthly rate: Core starts at $149, Shield at $249 and Command at $349 per user per month, with a 5-user minimum. No hourly surprise bills — we confirm your exact quote after a free assessment.
Break-fix IT means you only call for help when something breaks, resulting in unpredictable costs and downtime. Managed IT services take a proactive approach — monitoring your systems around the clock to prevent issues before they impact your business.
Solved IT Inc. monitors all client environments 24/7. For critical issues, our average response time is under one hour. Standard helpdesk requests are typically resolved within one business day.
Yes. Our managed IT services are designed for modern hybrid work environments. We provide secure remote access, endpoint management, Microsoft 365 administration, and cloud-based solutions that support employees wherever they work.